The Better Manager Programme
The Better Manager Programme helps organisations develop technical specialists into confident, capable managers. By strengthening leadership behaviours and decision-making, it reduces operational risk and ensures teams perform consistently in demanding operational and regulated environments.
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Why The Programme Exists
Most organisations still appoint managers using a promotional pathway designed for the industrial era. Back then, management translated into control, oversight and output. In today’s workplace, it translates into behaviour, engagement, and performance through people.
Managers manage things, but lead people. And it's that gap where management problems begin.
Around 1 in 4 people now have a management function, yet:
- 82% receive no formal management training
- Around 60% struggle or fail within their first 18 months
- Only 27% of employees rate their manager as highly effective
That isn’t a personal failing.
It’s a system issue.
It’s a system issue.
People no longer respond to authority for authority's sake. They respond to human centric leadership.
This isn't generational entitlement.
It’s workplace evolution.
It’s workplace evolution.
The Better Manager Programme isn't about fixing managers.
It's about strengthening the system around them.
It's about strengthening the system around them.
Who It's For
This programme isn't for everyone. We work across regulated and high-pressure sectors including:
- Healthcare, Safety & Environmental
- Logistics & Supply Chain
- Facilities Management & Construction
- Manufacturing & Engineering
- Legal & Compliance
This isn’t about ticking a box for CPD hours or meeting an annual HR training requirement.
This programme is for organisations that genuinely recognise real gaps in their management skills and behaviours, and are committed to strengthening how their managers are promoted, think, act, and lead their teams, for ongoing, future business success.
How It Works
Behavioural Focus, Not Training
The programme focuses on shifting what managers do when it matters most, whether they are preparing for promotion or already in the role: how they make decisions, handle pressure, lead their teams, and manage risk. It does not rely on academic theory or checklists; it is grounded in real operational environments and observable human behaviours.
The programme focuses on shifting what managers do when it matters most, whether they are preparing for promotion or already in the role: how they make decisions, handle pressure, lead their teams, and manage risk. It does not rely on academic theory or checklists; it is grounded in real operational environments and observable human behaviours.
1. Foundational Leadership Theory
This programme begins with a deep, exploration of the principles that underpin effective leadership. This explores:
- The distinction between managing tasks and leading people
- How pressure, risk, and operational demands affect management behaviour
- Common failure points when technically excellent people are promoted into management roles
- Practical frameworks grounded in real operational environments, not academic theory
3. Applied Mentoring
Each participant receives one‑to‑one mentoring that turns insight into workplace practice. Sessions focus on real challenges and practical application, supported by the participant’s line manager to ensure alignment with organisational expectations.
- Sessions focus on real challenges the participant is facing in their role
- Reflection, sense-checking, and practical application are prioritised over instruction
- The participant's line manager is engaged as part of the process to provide context, alignment, and a realistic view of expectations and pressures
2. Development Tools
Participants are supported with industry-recognised development tools to deepen insight and guide action:
- StrengthScope® strengths profile identifying natural capabilities and potential overplayed strengths
- 360-degree feedback review, structured input from peers, colleagues, and managers to provide a rounded view of leadership impact
Insights from both tools are explored during mentoring to support practical, sustainable behavioural change.
4. Final Review and Forward Actions
The programme concludes with a final review session focused on:
- How strengths and feedback have been applied in practice
- Observable changes in behaviour, decision-making, and leadership approach
- Clear, actionable steps for continued development beyond the programme
Six Pillars of Effective Management
Development outcomes are anchored around six observed pillars of effective management in high-pressure settings:
1
Communication
Setting clear expectations and giving effective feedback under pressure
2
Decision-Making
Making sound, defensible decisions with incomplete information
3
Accountability
Creating ownership whilst maintaining professional relationships
4
Consistency
Applying standards and behaviours reliably to build trust
5
Adaptability
Adjusting leadership style to people, context, and risk
6
Emotional Intelligence
Recognising and managing emotions to sustain performance
These are not theoretical constructs, but human-centred behaviours consistently demonstrated by high-performing managers.
Programme Philosophy
The Better Manager Programme is built on the belief that:
Managers manage things, but lead people
Pressure amplifies behaviour, it does not create it
Soft skills are the modern day risk control
Supporting managers effectively reduces operational risk, improves consistency, and strengthens team performance
Intentionally Selective
The programme is intentionally selective and is designed for those who genuinely need space, support, and challenge to develop, not as a tick-box exercise for CPD hours, but as meaningful capability building.
Request a private and confidential discussion on applied leadership development. Company Email:
Hello@lissahandboyle.co.uk